Klook API Specification
This guide outlines the API specifications and offers additional resources and recommendations to help developers integrate with Klook's API efficiently.
About Klook API for Merchants
This specification is intended for merchants, reservation systems & channel managers who are looking to integrate with Klook.
The Klook API enables seamless integration with a fully-featured tours and experiences booking platform or can be integrated with your existing travel booking system. It offers a comprehensive set of endpoints that support real-time operations for retrieving product information, pricing, and availability.
The API supports the retrieval of product content, availability, and pricing, both in bulk and real-time. It also allows for dynamic pricing calculations for different traveler types and product options. Additionally, it includes functionality to manage availability holds and price locking during booking and cancellation processes.
Background
The "Things to Do" market, valued at over $1 trillion globally, represents a significant vertical for Klook. This diverse sector includes Attractions, Tours & Activities, Theme Parks & Water Parks, Food & Beverage, Wi-Fi & SIM Cards, and Transportation Passes. By expanding our offerings within this vertical, we aim to simplify access to unique experiences worldwide.
Vision
Our vision for the Open API is to establish a fully connected travel ecosystem, empowering suppliers and channel managers to integrate effortlessly with Klook. Through real-time data exchange and streamlined booking processes, we strive to enhance the customer journey, drive technological innovation, and foster industry-wide collaboration. This API enables our partners to scale efficiently while aligning with our shared commitment to growth and exceptional service in travel.
Challenges
While implementing an Open API presents significant opportunities, several challenges must be addressed to ensure seamless integration and optimal performance:
Integration Complexity Suppliers and channel managers may encounter complexities in aligning their systems with Klook’s platform. Each partner has unique technical requirements, which can introduce delays and elevate development costs. We are committed to providing resources and support to help streamline these integration efforts.
Consistency in Data Management Ensuring uniformity in data formats and response structures is crucial for smooth operations. Inconsistencies can cause errors in inventory and pricing updates, as well as issues in the booking process. To mitigate this, we prioritize standardization and clear documentation to facilitate accurate data handling.
Performance Monitoring Reliable and responsive API performance is key to a successful integration. We maintain continuous monitoring of API activity to detect and resolve any downtime or latency issues swiftly, safeguarding the quality of supplier partnerships and end-user satisfaction.
Opportunities
The API specification unlocks numerous benefits for suppliers and channel managers, offering new ways to expand their reach and optimize operations:
Enhanced Collaboration The API fosters a closer collaboration between suppliers and Klook, paving the way for innovative offerings, bundled services, and enriched customer experiences. By working more effectively together, we can create value for all stakeholders in the travel ecosystem.
Expanded Market Reach Through this API specifications, suppliers can connect to a wide range of distribution channels, including our website, mobile app, Redbook, TikTok, and more. This expanded visibility helps suppliers reach a global audience, driving bookings and boosting revenue from diverse markets worldwide.
Real-Time Inventory Management With real-time inventory and pricing updates, suppliers can ensure accurate availability across all Klook channels. This reduces the risk of overbooking, enhances operational efficiency, and allows for agile adjustments in response to market demand.
Data-Driven Insights By leveraging API usage data and customer interaction insights, suppliers and channel managers can gain a deeper understanding of market trends and customer preferences. These insights can inform strategic business decisions and inspire future product innovations.
Last updated